Login
Sign Up

document / notice / Customer Service

Ordering & Payment

Customer Service - 2022 Aug 9

ONLINE ORDERING PROCESS

  • Register into Sure Electronics Store. Read terms and conditions and check if you agree.
  • Add products to the cart and go to checkout.
  • Enter your shipping Country, State/Province and Zip/Postal code to selecting your carrier and getting your freight quote. If you want more info please read shipping and delivery.
  • Review order. Check products, quantities, shipping costs and/or discount if applies. Then click on Proceed to Checkout button.
  • Select your billing and shipping address, shipping and payment method. If you choose PayPal, you will be redirected to the PayPal website. If you choose Credit Card, you will be redirected to the Stripe website. If you choose Wire Transfer or Western Union, please send us related information after payment. More detailed info, please refer to "payment options"
  • After finish your payment, please review your order to check if all information is correct.
  • Just finished!

After that you can enter in "My account" at any moment to follow order status.

ORDER STATUS

After paying for your order, you can view your order status. Entering your order number on Order Query of our website, you can query the order status.

Order status

Description

Awaiting Payment

It shows that your order status is remaining to be paid.

Awaiting Shipment

It shows that your order status is confirmed, paid and unshipped.

Shipping

It shows that your order status is confirmed, paid and shipped.

Complete

It shows that your order status is shipped and delivered.

Canceled

It shows that you apply for return and refund.

*When the order status is Shipping, you can track the parcel on respective websites. The links are provided in the delivery time form Shipping & Delivery

Canceling an order

If you need to cancel an order, please email to us immediately. Email address is store@sure-electronics.com. We are open Monday through Friday, 8 pm to 4 am, Pacific Time. 2 am to 10 am, Paris time. Usually, we ship parcels the second day after ordering. We can not cancel your order once your parcel has been sent. To avoid any trouble, please make sure you want everything in your cart before clicking 'Submit'.

Flexible Payment Options: PayPal or Credit Card Accepted

To provide you with convenient payment options, we are pleased to accept payments through PayPal or credit card. Whether you prefer the security and ease of PayPal or the flexibility of using your credit card, we've got you covered. Simply choose the payment method that suits you best during the checkout process.

If you prefer to make your payment through a wire transfer, please follow these instructions:

1. Send an email to store@sure-electronics.com expressing your interest in paying via wire transfer.

2. Our customer support team will respond promptly with the necessary details, including our bank account information.

3. Initiate the wire transfer using the provided bank account details.

4. Please note that an additional fee of US$30 is required to cover the bank charges associated with the wire transfer.

We kindly ask you to ensure that the wire transfer amount includes both the total purchase price and the US$30 bank fee. Once the payment has been successfully processed, please notify us by replying to the email thread. Our team will then proceed with the order fulfillment process.

Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team. We appreciate your cooperation and look forward to serving you.

Charges statement:

PayPal charge: 3.7%+0.3USD;

Wire Transfer charges: Please check "remitter will bear all Bank Charges" button. Otherwise we will charge Bank charges in your next order. For example (Standard Chartered Bank):

Below is our payment information:

PayPal:

PayPal account:

webstore@sure-electronics.com

NOTE: If you choose the PayPal option and do not have a PayPal account, you may register at http://www.paypal.com and then submit your payment to webstore@sure-electronics.com. Once we receive confirmation of deposit from PayPal, your order will be shipped and a confirmation of shipment emailed. PayPal terms are available only to registered and verified PayPal buyers.

For Wire Transfer and Western Union payment term, please email to store@sure-electronics.com to get the bank account information.

For the convenience of checking payment status, please email us the transaction ID or bank slip after payment.

Back Orders

Generally, in Sure Electronics, each audio amplifier series standard product in stock with more than 1000 pieces inventory.

For other category products, if we do not stock the item you need or item stock unavailable, we are happy to check price and availability through our purchase department and suppliers. Contact us at store@sure-electronics.com. You can also place your backorder from us by e-mail. Backorder items will ship when they stock status become available with no additional shipping charges. Backorders are non-cancelable/non-returnable and may require pre-payment.

This Website Uses Cookies

This website uses cookies. By continuing, you agree the use of cookies. More information